Many people like to speak to a representative on the phone rather than being directed to online resources. The IRS is now providing more help to people who have overdue tax bills and need assistance. The agency is adding 800 phone line tax collection employees to provide phone assistance to taxpayers who have past-due tax liabilities. The new employees will start in March. The IRS stressed that these phone lines can’t be used to answer general filing questions during the 2020 tax season. For help with 2020 filing questions, the IRS is encouraging taxpayers to first check IRS.gov for answers.